Pat Townsend

An internationally acclaimed author and speaker on leadership, continual improvement, and recognition, Pat Townsend resumed his career as a speaker and consultant after taking six year “off” to work in the “real world.”

After a dozen years giving keynote presentations and conducting workshops through out the United States and in Turkey, Brazil, India, Belarus, Sweden, Canada, Finland, and Singapore, Pat Townsend accepted the challenge of leading the definition, implementation and maintenance of a quality and leadership effort at an insurance company in Texas.

The result was an unqualified success: a Complete Quality Process (CQP), his unique-and uniquely successful-approach which insures that an organization’s quality effort reaches every aspect of the company and benefit from the knowledge, ability and enthusiasm of every person on the payroll. The CQP at UICI began within eight months of Townsend‘s arrival and immediately began showing impressive bottom-line results.

Pat Townsend was a member of the original team that defined the Malcolm Baldrige National Quality Award in 1987 and served as an Examiner for that Award for two years.

Pat Townsend has written eight books, including: Commit to Quality (John Wiley & Sons, 1986), Quality in Action: 93 Lessons in Leadership, Participation, and Measurement (John Wiley & Sons, 1992), Five Star Leadership: The Art and Strategy of Creating Leaders at Every Level (John Wiley & Sons, 1997), Recognition, Gratitude & Celebration (Crisp Publications, 1997), How Organizations Learn: Investigate, Identify, Institutionalize (Crisp Publications, 1999), Quality Is Everybody’s Business (CRC Press, 1999), Quality Makes Money (2005) and Employee Engagement Programs (2007).

Prior to joining the business world in 1983, Pat Townsend served for 20 years in the United States Marine Corps. He had a wide assortment of duties, ranging from being the commanding officer of an artillery unit in combat to teaching college history and from being a public affairs officer for a recruiting command to being the commanding officer of a refugee camp.

Pat Townsend has a B.S. (Mathematics) from Marquette University and an M.S. (Computer Science) from the United States Naval Postgraduate School.