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Candace Bertotti

A Master Certified Trainer in Crucial Conversations and Crucial Confrontations, Candace Bertotti specializes in conflict resolution, negotiation, and interpersonal communication to help individuals, teams, and organizations increase effectiveness and achieve bottom-line results.
Demonstrating outstanding skill and competence to train Crucial Conversations and Crucial Confrontations,
Candace Bertotti was recruited by the original Master Trainers at her current place of employment. Mentored by their elite training experts, she offers her clients the best content, presentation, and training skills in the industry. A skilled and valued presenter with an impressive educational foundation, Candace draws upon her education to help organizations achieve results where they need it most. Degrees were awarded from Harvard University, Masters of Public Administration. Concentration, Leadership and Negotiation and
Conflict Resolution; The George Washington University, Project Management Masters Certificate; The University of Virginia, Education Policy Certificate, and Indiana University, BA. Concentration: Corporate and Community Education.

Categories: Communication, Workforce Issues

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Crucial Conversations: Tools for Talking when Stakes are High

Crucial Conversations Drive the Results that Matter Most Crucial conversations (conversations where stakes are high, opinions vary, and emotions run strong) happen every day and impact all of our results, yet few people invest in the skills for holding them well. Studies show that the inability to discuss a problem can be more destructive than the problem itself. Issues like poor productivity, declining quality, lack of teamwork, or strained relationships are often the effects of crucial conversations that aren't being held or aren't being held well. Learn to step up to high stakes conversations skillfully and respectfully and begin to resolve the problems by. * Surfacing the best ideas * Making important decisions * Act on decisions with unity and commitment Based on the New York Times bestselling book Crucial Conversations: Tools for Talking when Stakes are High, with over one million copies sold, this presentation reflects over thirty years of research in the trenches of real organizations. Let Crucial Conversations skills help you achieve greater alignment, agreement, and productivity. Learn the skills that have proven significant improvement on results in areas such as: * Productivity * Bottom Line * Quality * Teamwork * Safety * Employee Satisfaction

Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior

Results Depend on Accountability: Be Prepared A crucial confrontation is a face-to-face interaction in which we hold another person accountable for a broken promise, a violated expectation, or bad behavior. Accountability issues such as lagging performance, quality, and low morale can keep you from getting the results you need. Crucial Confrontations presents a straightforward step-by-step process for identifying and resolving performance gaps, strengthening accountability, eliminating inconsistency, and reducing resentment. Based on the New York Times bestselling book Crucial Conversations: Tools for Talking when Stakes are High, this presentation reflects over thirty years of research in real organizations. Use these skills to turn every disappointment or broken promise into an opportunity for enhancing accountability, improving performance, and ensuring execution. Learn to get past barriers to your success by * Holding others accountable to commitments. * Getting to the root cause of accountability problems * Addressing poor performance effectively. * Motivating others without using power.

Influencer: The Power to Change Anything

Learn to Create Change Strategies that Work Creating sustainable change is a constant struggle for organizations and individuals. We often lack the skills to influence the behaviors behind issues like: * Failed initiatives * Short-lived change efforts * Unproductive corporate cultures * Entrenched bad habits Influencer draws on the best practices of many of the world's leading change agents and on five decades of social-science research to create a powerful model for changing behavior. You'll follow the experiences of influence masters who have succeeded in solving some of the world's most profound problems. Examples ranging from major healthcare reform to reversals of destructive social behaviors to unprecedented corporate turnarounds will illustrate how a proven set of skills makes change not only achievable but sustainable. In this fast-paced presentation based on the New York Times bestseller, and 2008 Business Book of the Year, Influencer: The Power to Change Anything, you will learn to create rapid and sustainable change. You will learn to: * Successfully lead change initiatives. * Diagnose the real causes behind problems and create real solutions. * Transform corporate culture. * Influence behavior across the organization with or without formal authority.

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