Dr. Joely Gardner

Dr. Joely Gardner is a licensed psychologist specializing in research on user/customer needs analysis, usability of software, websites and hand-held devices, and customer acceptance of various technologies. She has worked with organizations such as Chase Manhattan Bank, Nestles, OshKoshBGosh, Respironics of Georgia, and Wyndham Hotels. Joely has a B.A. in Business Administration, a Masters in Business, and a Doctorate in Educational Psychology and Organizational Development.

Doctor Gardner is especially adept at designing and conducting research that focuses on bottom-line issues. For example, she: designed and conducted focus group research on pervasive computing initiative for a national hotel chain that enabled client to make strategic decisions on appropriate technologies, identified marketing themes analyzed usability of software, worked with developer on changes that reduced help desk calls by 15%, developed baseline measure of customer satisfaction with technology support for Chase Manhattan Bank, created metrics that enabled management to measure monthly progress and improve satisfaction by four “grade levels” in less than a year, trained management and staff in use of the metrics, analyzed usability of hand-held medical diagnostic device for B2B and B2C situations, and created documentation that is used to help sell the device and at the same time reduce calls to the help desk.

Joely has co-authored more than 100 scientific publications including over 40 books. She is the co-author of a series of best-selling books on personal productivity, computer software and research. Her most recent series of best-selling books is designed to teach very sophisticated computer programs to non-technical learners. The series has received numerous rave reviews in such prestigious publications as the New York Times, Publishers Weekly, Toronto Globe and Mail, and Training and Development Magazine. There are currently over 1,000,000 copies of the series in print. In addition, her research book, Dissertation Proposal Guidebook: How to write and research proposal and get it accepted (Thomas) has been in print since 1979. She team-taught a graduate research course at Boston University for several years.

Joely Gardner has been interviewed on CNN, written up in McCalls, USA Today and Esquire. She has been a guest on national television and radio shows (such as Regis and CNN) and is much sought after as a speaker at conventions and in-house seminars. Joely is listed in Marquis Who’s Who in Science and Engineering and Who’s Who in America. She and her co-author are currently writing chapter-length articles on Linux, the KDE Desktop and ICQ.