For more than 20 years, Jeannie Walters, CCXP has had one mission: To Create Fewer Ruined Days for Customers™. Jeannie is the CEO and Founder of Experience Investigators, a global Customer Experience consulting firm helping companies improve loyalty and retention, em ployee engagement, and overall customer experience.
Hundreds of companies across three continents have trusted Jeannie to consult, train, and speak, from SMBs to Fortune 500s. In addition to being a Certified Customer Experi ence Professional (CCXP), Jeannie is a charter member of the Customer Experience Professionals Association (CXPA,) Professional Member of the National Speakers Association (NSA), TEDx speaker, and Linkedln Learning instructor, where her top-rated online courses have been taken by more than 200,000 learners.
Never one to shy away from technology, Jeannie has led countless online events, webinars, summits, and trainings. She has co-hosted the top rated podcast, Crack the Customer Code, for 400 episodes and counting. Organi zations like SAP, Zurich Insurance, and Hallmark have counted on Jeannie to bring expertise and fun to their online events.
Jeannie was named in the Huffington Post as a “Top 100 Most Social Customer Service Pros on Twitter,” the Online Marketing Institute’s “Top 20 Digital Marketing Strategists,” one of DemandLab’s “5 Women Who Are Leading the Charge in B2B CX,” and recognized as “One of the Top Customer Experience Influencers To Know” by CXPA.
An active writer, Jeannie’s work can be found in Forbes, CustomerThink, The Future of Customer Engagement and Commerce, and My Customer, as well as in university-level textbooks.
Jeannie lives with her husband and 2 growing boys and a spoiled dog, spend ing her free time cheering on young athletes and choir singers alike.