With a 12 year tenure at The Walt Disney Company in Orlando, Florida, Louie Gravance knows the benefits of having a happy workforce, and how it can influence customer service. Beginning with the “Traditions” training and orientation program at The Disney University, Louie designed, developed, and delivered countless presentations to Disney World employees from all disciplines, as well as to visiting corporate clients through the Disney Institute Professional Development Programs. He also traveled North America on behalf of Disney, teaching showmanship in the workplace to companies like Mutual of Omaha and BMW of Canada. Concurrently, he led, trained, and performed with the improvisational comedy show “Streetmosphere” at the Disney/MGM Studios from the first year of its inception in 1989. It is now the longest running show of its kind in theme park history.
Most recently, Gravance worked with Bank of America, navigating what he calls a “culture shift”, which Money magazine credits with “making the banking experience more pleasurable with changes that have improved customer satisfaction”. This was done through an initiative Gravance introduced to high level executives and employees entitled, “The Bank of America Spirit”.
A native Californian, Gravance began a show business career at the age of 12. He spent the next two decades in Los Angeles appearing in stage shows, sitcoms, motion pictures and over 35 national television commercials. He now lives in Florida.