Susan Clarke is the President and CMO… Chief Motivating Officer… of USC! The University of Susan Clarke. She teaches people in her seminars and play shops how to have FUN at work and on the playground of life. Her curriculum and strategies are based on 40 years of real life experience combined with expertise in the areas of behavior, values and attitude. Her direct, highly interactive and entertaining approach to service inspires and energizes companies and their employees to build a practical framework for exceeding their internal and external customer’s needs and expectations immediately.
Susan Clarke is a dynamic international speaker and author, whose effervescent and lively style of communication reflects her outlook on life and her beliefs. She is a certified Behavior and Values Analyst and a recognized expert in the field of internal and external customer service. Her direct approach to service provides a practical framework for those who want to exceed their customer’s expectations…and want to exceed them NOW. In these programs, Susan Clarke demonstrates how to develop a win-win attitude. She knows that this will improve performance and dramatically increase the bottom line.
A professional speaker since 1982, Susan Clarke is the author of The FUN-damental Secrets of Service: How To Have Fun and Make Your Customers Feel Good About Spending Their Money.