With over 30 years of experience from the board room to the front line, Alan O’Neill – The Change Agent – has supported iconic brands to achieve amazing results. In a dynamic world, he knows what it takes to drive change in a business – from top to bottom… and back to front. It’s about having a Customer-centric Culture, Engaged People, and a Supercharged Sales effort.
Change is all about people and culture and one sector in particular that has probably seen more disruption than any other is retail. Alan’s expertise & involvement in the Selfridges story is one that resonates across all industries. Alan was the lead consultant that navigated Selfridges through the significant change of ‘bricks only’ to ‘clicks and bricks’. Up to 2004, Selfridges was a sleeping giant – but is now officially the best department store in the world… and one of the most profitable.
It is this unrivaled business acumen that has seen Alan chair and speak at conferences around the world and conduct master-classes with C-Level executives. He asks hard and uncomfortable questions, e.g. Should you refresh your culture to prepare for emerging global challenges? How will you overcome cynicism and resistance to change? How do you overcome complacency and lack of accountability? How will you differentiate with a customer-experience culture? How do you retain the best talent? How do you increase sales in a challenging and disruptive global market?
Alan will adapt his countless stories, business models and real-life case studies in his specialist topics…and with every engagement, Alan takes time to understand the brief, the objectives, the challenges… and builds empathy before meeting his audience. Energetic, passionate and engaging… he will leave your audience with thoughts & ideas that are guaranteed to provoke, inspire and give hope.
Categories: Change, Customer Experience, Retail, Sales and Selling Strategies
