Jay Kaplan

Dr. Kaplan is Director of Service and Operational Excellence for CEP America Emergency Physician Partners and Medical Director of the Studer Group. He is a current member of the American College of Emergency Physicians Board of Directors. A graduate of Harvard College and Harvard Medical School, Dr. Kaplan won teaching awards in 1996 and 1999 and in October 2003 was named the American College of Emergency Physicians’ Outstanding Speaker of the Year. In 2007, Studer Group honored him with the prestigious Physician Fire Starter Award. In January 2011, he was awarded the Grace Humanitarian Award by the Thomas Jefferson University Hospital Department of Emergency Medicine.

Dr. Kaplan served as Chairman of the Department of Emergency Medicine (1985-2001) and as a Medical Staff Officer including Chief of Staff (1992-2001) at Saint Barnabas Medical Center in Livingston, NJ. As Chairman of Emergency Services for his health system (1998-2001), he led his system’s emergency departments to the 98th percentile in patient satisfaction and his own emergency department was in the 90th percentile for 6 years in a row (1996-2001). As a national speaker and facilitator, Dr. Kaplan presents to and coaches hospital leadership teams, emergency departments, medical groups and physicians to the highest levels of clinical quality and service excellence. He engages and interacts with his audience and makes listening fun. His approach is tactical and directed toward implementation not just ideas, toward results not consults.

Dr. Kaplan continues to practice clinically because he loves the clinical practice of medicine, and caring for patients helps him remain close to the patients’, the hospital staff’s, and the physicians’ current experience.